Frequently Asked Questions

Frequently Asked Questions

Credit/Debit cards: Visa, Mastercard, Discover, and American Express

Paypal

We do not accept COD as a form of payment. We only allow fully prepaid order to be processed and shipped.

Usually when your payment method is declined or not going through you have a Billing Address mismatch with the payment information Billing Address. Please contact your financial institution for more information if the problem continues.

No. We only accept full payments to place your order(s).

We do not accept offers or bids for any of our standard products. Some clearance items will be available for auction.

Price matching is not available.

Depending on the forum, we offer different sales and events at different times throughout the year. We always post in the ‘General Discussion’ area with sale information.

Shipping times to your location are typically 3-5 business days. If you pay for a faster service, this shipping time will change.

*Please note that orders will be processed and shipped Monday-Friday.

Cut off time is 12-noon MST. Orders placed on the weekends will be processed the following Monday. Please allow 3-5 business days for your order to process before it will ship. We will notify you if the wait is longer.

FedEx: Ground/Home Delivery, Express Saver, 2 Day, 2 Day AM, Standard Overnight, Priority Overnight

USPS: Small flat rate, 2-Day, 3-Day

All international shipments are shipped via USPS Priority International or GXG Mail unless asked for otherwise.

We ship worldwide. Countries we commonly ship to include Canada, Australia, United Kingdom, and much more.

Countries we will not ship to include: China, Taiwan, Russia, Lithuania, Japan, and India.

No. We do not use customer’s shipping accounts nor customer’s carrier call tags for any of our orders.

We will not change the value of your items because that would mean falsifying legal documents. That would put us at risk! We don’t want that.

We’re sorry to hear you don’t have your parts! We must ask that you check with your package handler for your complex or building if they have received it.

Don’t live in a complex? Contact our sales team with your order number and tracking number to process your request as quickly as possible. Contact the team at 855-880-6660 and/or Sales@LowandMean.com

Sorry for any inconvenience!

Low and Mean offers 90-day return policy. Returns after 90 days from shipping date will not be accepted.

To return or exchange a part that is unused, uninstalled, in resalable condition, and is in original undamaged packaging, you must call our Customer Service department at 928-680-6660 or email Sales@LowandMean.com within 30 days of receiving the item.

No returns will be accepted on “Special Order” and/or “Made-to-Order” items. All chrome finished products and Shocks are special order and may not be returned for any reason. No returns will be accepted on products that have been used, installed, or altered from their original condition. Returned orders are subject to a restocking fee up to 35%.

For a warranty evaluation, please contact our Sales Team at sales@lowandmean.com or call 1-855-880-6660.